Customer Support hiring for Voice/Non Voice/Blended support roles.

Date- 30/10/2021

Time-9 AM – 5 PM

Venue – Hotel IBIS, 1ST AND 2ND FLOOR, NO.26/1, IBIS HOTEL, HOSUR ROAD, BOMMANAHALLI, BANGALORE, Bengaluru, (Bangalore) Urban,Karnataka, 560068, BANGALORE, Karnataka, India

Contact Person- Rubina Kaleem

Email address- rubina.kaleem@gameskraft.com


Roles and Responsibilities

Candidate should possess soft skills and answer all customer queries effectively over call/email.
Call back users and if the calls are missed. Have Excellent Process knowledge and soft skills and answer all customer queries effectively over call/email.
Follow up on Unresolved/reopen cases, coordinate with the technical, product team and reply to the customers adhering to the timelines.
Consistently achieve the daily productivity targets and ensurequality standards are met.
Provides prompt and efficient service to users including the appropriate escalation of user issues.
Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

Desired Candidate Profile

Graduate/Undergraduate with overall 3-5 years experience in a blended support role (Voice & Email) Primary skill would be Voice & Secondary Email.
Demonstrates effective communication, composure, and professional attitude.
Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.
Experience within an E-commerce or International BPO preferred.
Good typing speed preferred 40-50 wpm. Excellent verbal and written communication skills Fluency in at least two languages- Telugu/Hindi, Tamil/Hindi, Telugu/Tamil, Hindi/Kannada.
Should be able to write a customized response to the clients with ease.

Perks and Benefits

A high performance, high velocity environment at the cutting edge of growth and technology in the online gaming industry.
An empowering culture which encourages taking ownership, sharing ideas and growing along with each product we launch.
Continuous peer learning and upskilling via brown bag sessions from inhouse and industry leaders.

Tagged as: customer experience, customer service, customer support

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