- Plan and deliver CRM strategies to retain existing customers
- Enhance existing support strategies to improve customer interaction and contact deflection
- Take ownership of customer issues and resolve them according to defined priority & severity levels
- 3+ years of working experience in customer support preferably in textiles or luxury industries
- Serve as the feedback loop/connective tissue between customers and product management.
- Maintain the data standard and proposal preparation
- Maintain quality service by establishing and enforcing organization standard
About Consilio Resources Pvt. Ltd.
Consilio earlier known as VFM. Consilio is associated (Globally) with renowned companies from Switzerland, United Kingdom, European Union and Dubai as exclusive distributors for their products in India. Consilio promote collections of the exclusive products which contains high quality, creative aesthetic designs and various stylistic patterns.
We endeavour to support Architects, Interior Designers through our enormous products and its designs. Additionally, we manufacture products for our clients such as Wall-Coverings, Carpets, Rug Furniture’s and many more.
We are associated with renowned international Hotels such as Marriott, Hilton, Hyatt, Accor Group, Shangri-La, Luxury Cruises named Royal Caribbean, P&O, Hospitals, Banks, Office Building, Theatres and Clubs like Wimbledon. Palaces and luxury residences. Interestingly, these projects done by the collaboration with an International Architects and Interior Designers.