Overview
Who Can Apply?
We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry : As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in english and can speak hindi fluently .
✅ Any Graduate /12th /PUC passed – from any stream or discipline
✅ Candidates with active backlogs – are also eligible
✅ Freshers – looking to start their career in the BPO sector or EXP
✅ Experienced professionals – from any customer service background
✅ Job seekers looking for immediate joining
INDUSTRY : BANKING – BFSI
Role: Customer Support Executive – BANKING PROCESS
Work Location : Bangalore – Whitefield (Prestige Shantiniketan ,crescent 3) .
Job Type : Full-time
Mode of Work : Work from Office
Total Openings : 170 +
What Is Expected from the Role?
Handle inbound call to assist customers with their queries or concerns.
No MTI or basic understanding – Clear and fluent speech essential .
Communicate effectively in multiple languages to address customer needs.
Maintain a positive, empathetic, and professional attitude at all times.
Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).
Key Responsibilities:
Provide voice-based support to customers in multiple languages.
Troubleshoot basic queries related to products, services, or accounts.
Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.
Escalate complex issues to the appropriate department/team.
Ensure confidentiality and security of customer information.
Meet and exceed daily/weekly performance targets (KPIs).
Regards
HUMAN RESOURCE TEAM
