Operations Executive in Freight Forwarding and Logistics is responsible for managing and coordinating the operational aspects of shipping and logistics services, with a specific focus on handling US customers and leveraging existing contacts in the US market. This role plays a crucial part in ensuring the smooth flow of goods and information throughout the supply chain.
Customer Relationship Management:

Act as the primary point of contact for US customers, understanding their needs and requirements.
Develop and maintain strong relationships with US-based clients to foster trust and ensure customer satisfaction.
Handle inquiries, resolve issues, and provide timely updates to clients regarding their shipments.
Freight Coordination:

Coordinate the movement of goods, ensuring timely pickups, deliveries, and transportation arrangements.
Collaborate with carriers, shipping lines, and customs authorities to facilitate the efficient transportation of cargo.
Monitor and track shipments, keeping clients informed of shipment status and any potential delays.
Documentation and Compliance:

Prepare and manage all necessary shipping documentation, including bills of lading, customs paperwork, and export/import permits.
Ensure compliance with all international and US customs regulations, tariffs, and trade agreements.
Cost Management:

Work to optimize costs related to shipping and logistics services while maintaining service quality.
Negotiate rates and contracts with carriers, freight forwarders, and other service providers.
US Market Expansion:

Leverage existing contacts and networks in the US market to identify new business opportunities.
Explore avenues for business growth and expansion in the US by identifying potential clients and partners.
Reporting and Data Analysis:

Maintain accurate records of shipments and logistics activities.
Generate reports on key performance indicators (KPIs) and analyze data to identify areas for improvement.
Problem Resolution:

Address and resolve any issues or challenges related to shipments, customs clearance, or logistics operations promptly.
Implement corrective actions to prevent reoccurrence of problems.
Technology Utilization:

Utilize logistics management software and tools to streamline operations and improve efficiency.
Stay updated with industry trends and technology advancements.


Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
Proven experience in freight forwarding and logistics, with a focus on US operations.
Strong knowledge of US customs regulations, international trade practices, and shipping documentation.
Excellent communication and interpersonal skills.
Negotiation skills and the ability to build and maintain client relationships.
Proficiency in logistics management software and Microsoft Office applications.
Attention to detail and strong organizational skills.
Problem-solving abilities and adaptability in a dynamic environment.

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