Profile: Customer care executive (CCE)
Process: US Inbound
Shift: Night Shift
Time: 9:00pm to 6:00Am
Off: Roster Off
Location: Mohan Estate, near to Sarita Vihar, South Delhi

Roles & Responsibilities:-
Handle incoming customer call.
Resolve their computer, printer and scanner related queries.
Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
Have to do upsell as well.
Working days – 6 days.

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