Customer Service Representative

Overview

 

*Job Title:* Customer Service Representative (Voice/Non-Voice)

 

*Job Summary:*

 

We’re looking for a customer-focused and detail-oriented Customer Service Representative to handle customer inquiries, concerns, and feedback via voice or non-voice channels. The ideal candidate will have excellent communication skills, a patient and empathetic approach, and the ability to resolve customer issues efficiently.

 

*Key Responsibilities:*

 

– Respond to customer inquiries and concerns via phone, email, chat, or other channels

– Provide accurate and timely solutions to customer issues

– Document and escalate complex issues to senior representatives or supervisors

– Maintain accurate records of customer interactions

– Meet productivity and quality standards

– Collaborate with internal teams to resolve customer issues

 

*Requirements:*

 

– Excellent communication and interpersonal skills

– Ability to work in a fast-paced environment

– Basic computer knowledge and typing skills (for non-voice roles)

– Strong problem-solving and analytical skills

– Patient and empathetic approach to customer service

– Ability to work in shifts (for voice roles)

 

*Skills:*

 

– Voice process: excellent verbal communication, phone etiquette

– Non-voice process: excellent written communication, typing skills

 

*Experience:*

 

– Freshers with good communication skills can apply

– Prior customer service experience preferred

Tagged as: customer service, customer support