Dear Candidates ,
Hiring for TOP MNC’s for International Customer Support for Banking / Telecom / E-Commerce / Technical – Hardware & Networking / Application Support .
Voice , Non-Voice & Blended
Looking out for Immediate joining candidates with Excellent Communications
Salary 18k to 35k + Incentives.
One day Interview Process,…….Easy Selection..
2022 freshers can apply..
For more information
Roles and Responsibilities :
Respond to customer queries in a timely and accurate way
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0-5 year of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills