Overview
Purpose of the Role: Responsible for 100% customer Service and maintenance of network element on field in the designated area
Role Description
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through SMS/ mails and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- Avoid Churn of customers through better service within the SLA or Commitment
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
Candidate Requirements:
1. 0.6 – 5 years of work experience
2. Hands on experience in Trouble shooting of Networking and Hardware
3. Must be 12th/10th/ITI/Diploma/Engineering qualified
4. 2 wheeler & driving license is a must
4. Last 3 months salary proofs, CTC letter
Remuneration:
Best hike on existing package+ Allowances+ Mediclaim+ Incentives
About ACT Fibernet
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers. Today, we are closer than ever to realising it.
Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Lucknow & Ahmedabad. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
- Fibernet (Internet over Fiber Optics)
- Digital TV
- HDTV