Looking For Candidates in a Renowned BPO Client @Kolkata !!Company Details:
Our client is American business services company specializing in customer engagement and business performance
Job Title: Customer Support Voice
Job Role: Handling customer queries/complaints/request over the calls
WORK FROM OFFICE
Salary: Upto 2.24 LPA
Job Location: Sarachi Tower Ruby , Kolkata
Qualification: Under Graduate/ Graduate/ Post Graduate fresher / Any experience can Apply
Role and Responsibility:
Answer incoming calls and respond to customer’s emails.
Managing and resolving customer queries/status/complaints.
Identifying and escalating issues to supervisors.
Providing products and service information to customers.
Qualification: Any Fresher Undergraduate/ Graduate/ Post Graduate, Fresher / any background experience can apply
Candidate should have,
1.Good Communication skills
2.Handling calls Over Phone which involves working in different time zones
3.Handling calls from Global clients and initiate the right response to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English – both verbal and written communication skills
6.Knowledge of customer service principles and practices
7.Basic technical knowledge
Shift: Rotational Shift/ Rotational Week Off
Willingness to work in Voice process
Must have good English speaking and narration skills.
Good to have analytical, presentation & communication skill.