Overview

Looking For Candidates in a Renowned BPO Client @Kolkata !!Company Details:

Our client is American business services company specializing in customer engagement and business performance

Job Title:  Customer Support Voice

Job Role: Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Salary: Upto 2.24 LPA

Job Location: Sarachi Tower Ruby , Kolkata

Qualification: Under Graduate/ Graduate/ Post Graduate  fresher / Any experience can Apply

Role and Responsibility:

Answer incoming calls and respond to customer’s emails.

Managing and resolving customer queries/status/complaints.

Identifying and escalating issues to supervisors.

Providing products and service information to customers.

Requirements

Qualification: Any Fresher Undergraduate/ Graduate/ Post Graduate, Fresher / any background experience can apply

Candidate should have,

1.Good Communication skills

2.Handling calls Over Phone which involves working in different time zones

3.Handling calls from Global clients and initiate the right response to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English – both verbal and written communication skills

6.Knowledge of customer service principles and practices

7.Basic technical knowledge

Shift: Rotational Shift/ Rotational Week Off

Willingness to work in Voice process

Must have good English speaking and narration skills.

Good to have analytical, presentation & communication skill.

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